Use this guide for pending funds, payment-method changes, mistaken deposits, unused balance withdrawals, renewals, and refund requests.

Overview

This article covers the most common brand-side billing and funding questions on SideShift.

These usually fall into one of the following buckets:

• funds are still pending
• a payment method needs to be added or removed
• the wrong amount was loaded
• unused balance needs to be withdrawn
• a subscription charge, renewal, or refund needs review

Pending funds

If brand funds are still marked as pending, the most common cause is the funding method used.

In particular:

• some funding methods clear faster than others
• card-based payments are instant
• ACH / bank-based rails may take longer to fully settle (3-5 business days)

If the funds are still within the normal clearing window, the best next step is usually to wait for processing to complete.

Contact support if:

• the pending status appears unusually long
• the pending balance is blocking creator payment