Below are the fulfillment policy of Lychee’s video editing services.
Delivery Policy
- Orders can be submitted through Lychee Studio or through Slack / account rep
- Short-form video editing have a turnaround time of 72 hours (incl. weekends)
- If the order is late, you will get an email notifying you of this
- In some cases, orders might take longer (more than 10 clips, custom instructions)
- For revision requests, the turnaround time is 24 hour (incl. weekends)
Follow our actual turnaround times, which regularly get shorter due to investments to automations and R&D:
Cancellation Policy
For subscriptions: you can cancel at any time. The remaining credits can be used even after cancelling and will not expire. Please email [email protected] or use the Intercom chat on the bottom right.
For packages: there are no cancellations possible
Refund/Return Policy
For subscriptions/packages: there are no refunds
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