Use this guide for brand-side access, login, company profile updates, and account-detail changes.
Common issues
- can’t log in
- reset your password
- contact support
- wrong email on file
- change your email address in settings
- need to update company details
- Company details can be updated in ‘settings’
- billing/account settings need review
- settings → payment plans / method
Before contacting support
Please gather:
- the email on file
- company name
- screenshot / recording of the error
When to contact support
Contact support if:
- you are locked out of the account
- a login or verification issue is blocking access
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